We all have a natural default style of communication when things get tricky. Do you know what yours is?
See if you can work it out by watching these two videos. Which approach are you most likely to use when you are facing a difficult or challenging conversation?
Now that you’ve worked out your default style, why not download the How to handle Challenging Conversations programme?
In 4 easy to follow modules you will work out how to handle challenging and difficult conversations more easily in the future.